The training for CS teams being asked to own renewals, grow NRR, drive expansion, own AI workflows and show up in the board forecast — without ever being set up for it.
This training will teach you how to stop reactive firefighting and focus on customer outcomes and value realisation.
The role changed. The training didn't. Most CS teams are still operating like a support function while leadership expects a revenue function — and that gap is showing up in late renewals, missed expansion, and CS leaders who can't defend their headcount to a CFO.
Day 1 follows the post-sales customer journey in sequence — from revenue mindset to onboarding, renewal, expansion, and AI. Every module builds on the previous one. Day 2 adds Revenue Alignment, SPICED, and advanced commercial skills for teams ready to go deeper.
Each package is a natural on-ramp to the next. You can start anywhere — and the further along the ladder, the more of the system you own.
All add-ons can be appended to any package. Groups are up to 8 participants as standard. Additional participants are €250 per person, up to a maximum of 12 CSMs per group. Priced separately and confirmed at booking.
Most training evaporates within a week. Not because the content was wrong — because nothing forces the behaviour to stick. The commitment output is how we fix that: every participant leaves with a structured action plan they send to their manager before the session ends.
